Attitude

Rhonda HiltbrandWork is either fun or drudgery. It depends on your attitude. I like fun. ~Colleen C. Barrett

I was thinking about the face of businesses.  Many times, the person we deal with in business is not the owner…but the employee who has become the “face of the business” for the consumer at that moment.  It is important to be a happy face with a great attitude that shines through.

I have no less than six grocery stores a mile from my home.  Sometimes I check myself out, but not always.  Of the six stores, one has wonderful items, but two particularly grumpy checkout ladies.  When I say, “Good morning! How are you, today?”  I get the rundown on how miserable their life is working at that store.  I always listen and say that I hope things improve.  I also mentally shake myself off when I leave the store and get myself in a happier state of mind.

The other stores have the most cheerful people working there.  One particularly hires older adults, and many have health issues (no, they don’t talk about their health, but one has an oxygen tank attached so…), but they are as cheerful as they can be.  You leave their presence and the store feeling great and uplifted.

Service advisors have the power to make the customers they deal with leave the shop feeling great and uplifted.  Always be that person!

I hope you have a wonderful day!

Rhonda Hiltbrand
CEO
News Works Marketing