Looking for The Positive in a Negative World

Rhonda HiltbrandBusiness owners and/or service advisors often must set the tone for their business day.  If you are in the front-line servicing customers, you deal with all sorts of personalities.  Some days, you may feel a bit stressed and anxious and you aren’t exactly sure why.  I got to thinking about this recently when I was having a conversation with someone about how to deal with negative people.  They were wondering why people in general seem so negative lately.

We concluded that people could subconsciously become negative due to many factors; like waking up to the news on the alarm clock/radio each day.  The news is rarely good in those few minutes, and one’s head starts to be filled with negative vibes then and there.  What can you do to make life better for these negative folks you deal with?  You have to try to be the positive force.  It isn’t always easy but greet each one with a smile and hopefully your good attitude will spread and push out the bad attitude. Smile when you talk on the telephone, too.  It really does make a difference.

I also find counting my blessings helps me feel positive and I have much to be thankful for, including all of you.  I appreciate you more than I can say!

I hope you all have a wonderful Thanksgiving!

Stay positive!

Rhonda Hiltbrand
CEO
News Works Marketing

 


Never Be Too “Busy” to Help the Customer

Most-Important-Visitor

Rhonda HiltbrandThis week I went, as usual, to our local farmer’s market.  They have many unique items, a wonderful array of Amish goods and local homemade items. I was at the deli counter and asked for a pound of shaved ham.  The counter person kept slicing and putting it up on the scale until it was short one quarter pound.  She sighed deeply and said if I must have a pound she would have to open a new package.  I was shocked at the attitude but said, “No, that is okay. I’ll try to get by with this amount.”

I think she then realized what she had done and asked me what I was going to use it for.  I told her and we chatted a bit about recipes and such and then she asked if I needed anything else.  Before I could answer she said, “I know, the rest of your order of ham!”  I told her it was okay and took my package and went about my shopping.

She was an employee at this small business and in my opinion basically cheated her employer out of a full sale (and this is always wrong no matter if it is a big box store or small independent) but I felt especially bad for this employer as it is a small, independent business and every sale counts!

I then thought about the Facebook post I had put on our News Works page (the one above) and thought…how very true!

Have a great month and treat those customers well!

Rhonda Hiltbrand
CEO
News Works Marketing


Thanks For A Wonderful Year!

Thanks for a wonderful year! All of us at News Works Marketing wish you a Merry Christmas, a Happy Hanukkah and a Happy New Year!

I ran across these little “B’s” of wisdom and thought I would share it with you to wrap up the year!

B hopeful, B happy, B cheerful, B kind,
B busy of body, B modest of mind,
B earnest, B truthful, B firm and B fair…
B watchful, B ready, B open, B frank,
B manly to all men, whatever B their rank;
B just and B generous, B honest, B wise…
B temperate, B steadfast, to anger B slow.
B thoughtful, B thankful, whate’er may B tide…
B pleasant, B patient, B fervent to all,
B best if you can, but B humble withal.
B prompt and B dutiful, still B polite;
B reverent, B quiet, and B sure and B right…
B grateful, B cautious of those who B tray.
B tender, B loving, B good and B nign,
B loved thou shalt B, and all else B thine.
~”A Swarm of Bees,” The British Bee Journal, and Bee Keeper’s Adviser, 1882 February 1st

Talk to you in 2017!

Rhonda Hiltbrand

Rhonda Hiltbrand
CEO
News Works Marketing


Certified

Rhonda HiltbrandA certificate does not make you certified. Attitude, performance, commitment to self and team — these and a certificate make you certified. ~Author Unknown

This quote pretty much says it all!

Attitude – Come to work each day and do your best to put any troubles behind you and add a smile!
Performance – Come to work each day ready to perform to the best of your ability!
Commitment – Come to work each day ready to serve the customer and help your team!

A certification is really great…it shows you know how to pass a test.  The real test each day is to put what you know into practice.

You can do it!!
Rhonda Hiltbrand
CEO
News Works Marketing